Everything you need for a smooth, happy stay — all in one place.
Check-in
12:00 PM onwards
Check-out
10:00 AM
Quiet hours
No open-area music after 10 PM
Pool timings
8:00 AM – 8:00 PM
ID
One valid government ID per guest
Cancellation
100% refund 7+ days before check-in*
*Bookings for peak season, long weekends, the Diwali period, November, December and May are non-refundable. See section 3 for the full policy.
These terms and conditions are applicable to all bookings made directly through the official Soumil's Stays website. By making a booking, the guest confirms that they have read, understood and agreed to comply with the following policies.
Effective from the date of publication on soumilsstays.com
Part 1
Guests are requested to strictly follow the prescribed check-in and check-out timings so that our team has sufficient time to prepare the property for the next reservation.
Early check-in is not guaranteed and is entirely subject to availability on the day of arrival.
If the property is occupied by another guest or is undergoing cleaning/preparation, early check-in may not be possible.
Guests are requested not to arrive substantially earlier than the scheduled check-in time without prior confirmation from Soumil's Stays.
Late check-in may be accommodated depending on the property and availability of the caretaker.
For properties located in remote or isolated areas, guests are strongly advised to avoid very late-night arrivals. Caretakers may not be available throughout the night due to the location and travel conditions.
Guests planning to arrive late must inform the management/caretaker in advance and obtain confirmation.
Soumil's Stays cannot guarantee late-night check-in at remote properties if prior arrangements have not been made.
Caretakers are generally available to assist guests during the designated property-support hours, approximately 9:00 AM to 10:00 PM.
Once a booking is confirmed, the caretaker's contact details will be shared with the guest wherever applicable.
Guests arriving outside normal support hours must coordinate with the caretaker in advance.
For security and regulatory purposes, every guest staying at the property must provide one valid government-issued identity document at check-in.
Accepted documents include:
Guests who are uncomfortable sharing an unmasked Aadhaar may provide a masked Aadhaar, where legally and operationally acceptable.
The identification details must correspond with the actual guests staying at the property.
The exact number of guests must be declared at the time of booking.
Guests must not arrive with additional persons without informing and receiving approval from Soumil's Stays.
Where additional guests are permitted and the property's maximum occupancy is not exceeded, applicable additional-guest charges will be payable.
Every property has a strict maximum occupancy limit. If the number of guests exceeds the permitted maximum occupancy, Soumil's Stays reserves the right to:
In such circumstances, no refund will be provided where the termination results from the guest exceeding the property's permitted occupancy.
Standard check-out is 10:00 AM.
Late check-out is subject to availability and must be approved by management/caretaker.
Where possible, an extension of approximately 1–2 hours may be permitted depending on the next booking and housekeeping requirements.
If a guest remains at the property beyond the approved checkout time without prior permission, additional charges may apply.
Guests must not assume that late checkout is automatically permitted.
Guests are solely responsible for their personal belongings, valuables, documents, electronics, cash and other possessions during the stay.
Soumil's Stays and its staff cannot be held responsible for belongings that are lost, misplaced, damaged or left unattended by guests.
Guests should carefully check the property before checkout and ensure that no personal belongings are left behind.
Part 2
We want every guest to have a comfortable stay while ensuring that neighbouring residents, property owners, caretakers and future guests are not inconvenienced.
The maximum occupancy mentioned for each property must be strictly followed.
Additional guests may be permitted only where the property's occupancy limit allows it and after payment of applicable additional-guest charges.
Exceeding the property's maximum occupancy is strictly prohibited.
Any booking found to have exceeded the permitted occupancy may be terminated immediately without refund.
Outside visitors are strictly prohibited.
Only guests registered under the reservation are permitted to enter and stay at the property.
Guests may not invite friends, relatives, drivers, colleagues or other persons to the property without prior written approval from Soumil's Stays.
Parties, events, unauthorized gatherings and functions are not permitted unless specifically approved in writing by Soumil's Stays.
Guests must not use the property for any activity that causes disturbance to neighbours or the surrounding community.
Guests are expected to maintain silent and respectful decorum, particularly because many of our properties are located in residential or nature-surrounded areas.
Large or high-powered speakers are not permitted.
Guests bringing their own speakers must ensure that the volume remains at a reasonable level and does not disturb neighbours.
Open-area music is strictly prohibited after 10:00 PM.
If neighbours complain or management receives repeated complaints regarding noise, guests will be required to immediately reduce or stop the music.
Repeated violations may result in termination of the stay without refund.
Standard pool timings are 8:00 AM to 8:00 PM.
Guests must vacate the swimming pool after the permitted hours.
Children must be supervised by their parents/guardians at all times.
Children below 16 years must not use the swimming pool without direct adult supervision.
Guests use the swimming pool entirely at their own responsibility and must follow all safety instructions displayed at the property.
Consumption of alcohol must be carried out responsibly and must not result in:
Drugs, narcotics, prohibited substances and illegal activities are strictly prohibited.
If management discovers or reasonably suspects illegal activity, Soumil's Stays reserves the right to immediately contact the appropriate local authorities and/or require the concerned guests to vacate the property.
Smoking restrictions may vary by property and will be specified in the individual property listing.
Smoking inside bedrooms and other designated non-smoking areas is strictly prohibited.
Hookah/shisha may be prohibited at properties where specifically stated in the property rules.
Guests must comply with the individual property's restrictions.
Guests are responsible for any damage caused to the property, furniture, appliances, fixtures, glassware, linen, electronics, decorative items or any other belongings belonging to the property.
If damage occurs, Soumil's Stays may request reimbursement from the responsible guest.
Guests are requested to immediately inform the caretaker/management if anything is accidentally damaged.
Attempting to conceal damage may result in additional charges.
Guests must not move, rearrange, dismantle or relocate furniture, fixtures or other property items without permission.
Furniture and other items must be returned to their original position before checkout where permission has been given to move them.
Glassware, crockery and kitchen equipment provided at the property must be handled carefully.
Guests are responsible for any breakage or damage caused during their stay.
Guests must not remove property items from the premises.
The property is cleaned and prepared before every guest's arrival.
For stays of more than two nights, housekeeping/caretaker assistance may be provided approximately twice a day, depending on the property and operational requirements.
For one-night stays, the property will be cleaned and prepared before check-in.
Guests are expected to maintain reasonable cleanliness during their stay and dispose of waste in the designated areas.
Fresh bed linen is provided before check-in.
For multi-night stays, bed linen may be changed daily as part of the property's housekeeping service.
Guests must not intentionally stain, damage or misuse bedsheets, towels or other linen.
Charges may apply for excessive or intentional damage.
Parents and guardians are solely responsible for supervising children throughout the stay.
Extra care must be taken around:
Children below 16 years must not use the swimming pool without direct adult supervision.
Parking availability varies by property and will be specified in the individual property listing.
Guests must park only in designated areas and ensure that vehicles do not block access for neighbours, caretakers or emergency services.
Guests are responsible for their vehicles and belongings kept inside them.
Fire extinguishers and other safety equipment are provided at applicable properties.
Guests must not tamper with, remove, misuse or obstruct access to fire-safety equipment.
In case of an emergency, guests must immediately inform the caretaker/management and contact the appropriate emergency services where necessary.
For security and safety purposes, CCTV cameras may be installed in external/common outdoor areas of applicable properties.
CCTV cameras are not installed inside bedrooms or bathrooms.
Caretakers are available to assist guests with reasonable property-related requirements.
Once the booking is confirmed, caretaker contact details will be shared where applicable.
Guests are expected to communicate respectfully with caretakers and property staff.
Caretakers are not personal assistants, tour guides or drivers unless a particular service has been specifically agreed upon.
Commercial photography, filming, advertising shoots, influencer shoots, music videos or other commercial content creation are not permitted without prior written permission from Soumil's Stays.
Guests must disclose the purpose of their booking if the property is being used for commercial content creation.
Several Soumil's Stays properties are located close to beaches, forests, hills, farms or other natural surroundings.
Guests staying at such properties should understand that mosquitoes, insects, frogs and other elements of nature may occasionally be present, particularly during monsoon and periods of heavy rainfall.
We provide appropriate repellents and basic measures such as Good Knight or equivalent repellents where applicable.
The occasional presence of insects or natural elements does not by itself constitute a cleanliness failure or grounds for a refund.
Some properties, particularly those located in remote areas, may experience power cuts or utility interruptions.
Where applicable, backup arrangements such as inverters or generators may be provided for essential requirements.
However, backup systems may not necessarily operate every appliance or amenity simultaneously.
Government-imposed power cuts, grid failures, severe weather conditions and other circumstances beyond our reasonable control are not considered a failure of service.
Soumil's Stays reserves the right to terminate a reservation immediately if guests:
Where termination is due to a guest's violation of these rules, no refund will be provided.
A security deposit may be collected at the time of check-in, depending on the property and reservation.
If no damage, loss or violation requiring recovery is identified, the security deposit will be refunded at checkout or within the applicable processing period.
Where damage or loss occurs, the applicable amount may be deducted from the security deposit.
If the damage exceeds the security deposit, the guest remains responsible for the balance amount.
Part 3
For standard bookings:
This policy applies even if the reservation was made only a few days before the scheduled check-in date.
For example, if a guest makes a booking 5 days before check-in and subsequently cancels it, the booking remains non-refundable.
Bookings made for the following periods are strictly non-refundable:
The applicable cancellation terms displayed at the time of booking shall prevail.
If a guest does not arrive for their reservation without prior communication, the booking will be treated as a no-show.
No refund will be provided for a no-show.
If a guest voluntarily decides to leave the property before the scheduled checkout date, the unused portion of the reservation is not automatically refundable.
The guest's decision to shorten the stay does not change the original booking's cancellation terms.
Requests to change the dates of an existing reservation are subject to:
A date-change request is not guaranteed.
Guests are therefore strongly advised to confirm their dates carefully before completing the booking.
Any difference in tariff resulting from a date change may be payable by the guest.
If a genuine natural calamity or officially recognized event makes the property inaccessible or prevents the stay from taking place, Soumil's Stays may provide a refund or alternative resolution depending on the circumstances.
Each situation will be assessed individually.
Major power outages caused by government authorities, electricity-board failures, grid failures or circumstances beyond the reasonable control of Soumil's Stays will not automatically qualify for a refund.
Where backup power is available, Soumil's Stays will make reasonable efforts to provide available backup facilities.
Properties located close to nature may occasionally experience:
Repellents and reasonable preventive measures are provided where applicable.
Such normal environmental conditions, particularly during monsoon, do not automatically qualify for a refund.
Guests are encouraged to communicate any genuine concern to the caretaker or management during the stay, so that reasonable efforts can be made to address the issue.
A guest's personal dissatisfaction, change of preference, change of plans, or disappointment after arrival does not automatically entitle the guest to a refund.
Our team is happy to help with anything about your booking or these policies.
